Emergency Change

Emergency Change is a high priority change that must be introduced as soon as possible. For example, to resolve a major incident, implement a security patch or to do a recovery for a disaster situation (ITSCM). The Change Management process usually includes a specific procedure for handling Emergency Changes.

Emergency Change is one of three ITIL-defined change types (see also Normal Change and Standard Change).

In Valuemation, Emergency Change is handled like Normal Change with special requirements and post-approvals. This can be implemented by defining a special model ticket(s) to be used with Emergency Changes, which will be part of customer-specific customization.

See also 'Raise a New RFC / Change From the Service Shop' for a simplified, end user targeted way of Emergency Change creation.

Emergency Change Business Process Diagram