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Customer Survey Emails

Customer Survey Emails make it possible to send from Valuemation interactive emails tailored for information gathering and subsequent processing.

In standard Valuemation, the customer survey functionality is provided for the Ticket object type. Customer survey emails can be prepared for any Valuemation object type by creating email templates of the 'Survey' category for the object type.

In This Chapter

Brief Functionality Overview

Creation of Survey Email Templates

Enabling a Template for Selection

Survey Form Content

Survey Data Structure

Survey Email Preview

Example Use Case

Enabling HTML controls in the rich text field

See Also

Email Templates

Email Templates Catalog

Email Template Editor

Email Body

Email Templates in Use