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Using the Service Functionality

This chapter describes the most important elements of the Valuemation service process and outlines individual steps of service administration, from initial creation of a pricing model, through the creation of a service template and its instantiation, to the assignment of business partners.

The topics assume that basic service-related classification system has already been created by the Service Model Architect and/or Service Portfolio Manager. Please refer to the 'Preparation of Classification Data' section for information on this part of service administration.

In This Chapter

Pricing Model

Service Template

Service Level Agreements

Generating Distributions

Business Partner Categories

Responsibility Assignment Matrix

Generating a Product Catalog from the Service Catalog

Service Level Requirement

The Sell Service Process

The Navigate Action

See Also

Service Portfolio/Service Level Manager

SPM/SLM at a Glance

Preparation of Classification Data

Related Information

SPM/SLM Settings

Key Terms and Object Types