Business Views

Business Views are predefined Valuemation desktops designed to contain an ideal set of InfoObjects for working with certain business functionality.

Business Module - Business Views - Perspectives

• Valuemation business functionality is divided into modules catering to individual areas of business such as service desk and ticketing, asset management, requesting and procurement etc. Each of these modules is represented by one or more business views.
• Individual business views belonging to one business module can approach the module's functionality from a different angle. For instance, the area of ticketing is approached differently by the service desk, 1st level support, 2nd level support, etc.

  Business views belonging to one business module can also cover different parts of the module's functionality. For instance, requesting and procurement may be covered by separate business views for each of the business functions.

• Up to 3 perspectives may be available for a business view. Individual perspectives access the business view functionality in different ways. The 'Start Page' perspective offers quick access to your favourite functionality via customizable smart tiles. The 'Work Page' perspective offers full scope of the business view functionality. The 'Dashboard Page' perspective is geared mainly at data overview.

Business View Selection

At any given point of time, only one business view is selected. Business view selection is done in the 'Business Views' expandable area of the 'Profile/Settings' toolbar control.

1. Click in the 'Profile/Settings' area in the toolbar. The control expands.
2. Click in the 'Business View' item of the control. A list of available business views expands.
3. Click one of the business views in the list. One of the perspectives belonging to the selected business view opens:
   • The perspective active at the moment of business view selection gets opened for the newly selected business view. For example, if 'Incident Manager' Dashboard Page is active when you switch to the 'Problem Support' business view, 'Problem Support' Dashboard Page gets opened.
   • If the perspective active at the moment of business view selection is not defined for the newly selected business view, the 'Work Page' perspective gets opened. For example, if 'Planning/Calculation Manager' Dashboard Page is active when you switch to the 'Procurement Manager' business view, 'Procurement Manager' Work Page gets opened.
   • Catalogs and Editors opened in the Workspace InfoObject remain opened after the business view switch.

Business View Examples

To demonstrate the business view and perspective concepts, compare the following standard Valuemation screens.

Start Page Perspective

• Service Desk
  • Business View: Service Desk
  • Perspective: Start Page

  

• SRM Catalogue Manager
  • Business View: SRM Catalogue Manager
  • Perspective: Start Page

  

Work Page Perspective

• Service Desk
  • Business View: Service Desk
  • Perspective: Work Page

  

• SRM Catalogue Manager
  • Business View: SRM Catalogue Manager
  • Perspective: Work Page

  

Business View Customization

Predefined standard business views can be customized at two levels:

• End users can change the content of business view perspectives:
  • Start Page - add, delete and rearrange Smart Tiles, create additional subpages
  • Work Page, Dashboard Page - add, delete and rearrange InfoObjects

  Note that end user InfoObject changes can be disabled for each individual business view by the administrator.

• Valuemation administrators can perform full business view customization and administration, including view creation.