Previous Topic

Book Contents

Book Index

Next Topic

Creating a New Service Agreement

Creating a new Service Agreement

  1. Open a catalog of service agreements
  2. Use the context menu 'Create' action. The 'New: Service Agreement' editor opens.
  3. Specify the Service Agreement attributes: title, status (Draft, Approved, Rejected, Retired. Statuses are changed manually, no automatic status actions are used at the moment.) Master Service Agreement - no specific use in standard.
  4. Use the 'Description' field to create actual textual content of the service agreement.

    Help Image

See Also

Service Level Agreements

Service Agreements Hierarchy

Assigning a Service Agreement to a Service Instance

Printing and Attaching a Service Agreement

Service Level Agreement Monitoring Chart