This section contains miscellaneous additional topics related to Problem Management.
In This Chapter
Problem Management - Status Diagram
Ticket Prioritization Guideline
Ticket and Calendar
Proactive Problem Management
Problem - Change Association
Authorization Groups and Roles
Organizational Roles
Problem Links to Other Ticket Classes
See Also
Problem Management
Problem Manager at a Glance
Important Object Types
Important Use Cases
Problem Management Use Cases
Object Types
