Check Present Status of an Own Incident

Use case scenario: The present status of an Incident (or Service Request) is always available in the 'Incidents' ('Service Requests') catalog or in its variants ('My Incidents', 'My Service Requests'...). Sometime the end user who reported an Incident wants to monitor the present status of the Incident.

The following actions are involved in the process:

The status inquiry is supported in the following way:

1. The Service Desk has accepted a call from an end-user and created an Incident using the 'Quick Create Ticket' action.
2. The end-user logs into Valuemation and select his 'End User' business View.
3. Now he clicks the My Tickets tile in the Start Page.

   The catalog of his Incidents opens.

   Now the end-user is able to see his latest Incident with the details on the present status.

4. Double-click the Incident to open it in the Editor.

   In the Description section, more details regarding the status of the Incident are available.