User-Person-Supportgroup

The responsibility for performance of individual change activities is determined by activity support group, i.e. only members of the specified support group can perform the activity.

In case of change approvers, for instance, the approval is handled as parallel activities with only one of them used depending on the change type, e.g. for a minor change the approval activity assigned to a change manager is triggered while for a major change the approval by CAB is triggered.

User identification is carried out in the following way:

• A Valuemation user is related to a person (an object of Valuemation object type 'Person')
• A person is related to a support group (an object of Valuemation object type 'Supportgroup')
• Support group (e.g. Change Manager, CAB, ECAB,...) determines who can perform a certain activity.

This way only the Valuemation user who has the relation to the person related to the responsible support group can perform a given activity.

Note:

• User-person assignment is done in the User Manager (Valuemation Rich Client only).

  Additionally, if a user with no person assigned creates or edits a ticket, he/she is asked for person assignment and is provided a catalog of available persons for selection.

  

• Person-Supportgroup assignment can easily be done in the Support Groups tab of a Person editor.

  

  One person can belong to several support groups. It is possible to specify one support group as Default Supportgroup for the person. This support group is then automatically used for tickets created by this person.

  • If a person has several support groups assigned and one of them is specified as Default Supportgroup, this support group is automatically prefilled during ticket creation by the person.
  • If a person has only one support group assigned, this support group is used as default support group.
  • If a person has several support groups assigned and none of them is specified as Default Supportgroup, support group is not automatically prefilled during ticket creation.

  To specify Default Supportgroup, edit the Person-Support Group relation, e.g. by double-clicking the Supportgroup entry in the reference catalog in the Support Groups tab of the Person editor.