Priority

Priority expresses the importance of solving the ticket.

Assigning a Priority to a Ticket will be the result of Business Rules. Users will postpone working on a low Priority Ticket if a higher Priority Ticket is assigned to them. Priority is used to classify the Ticket and will often be used in Searching, Grouping and Sorting functions. It will also feature strongly in reports which may be generated about Tickets.

Priority in Edit Mode

Open the Priority in Edit Mode by double-clicking on the highlighted Priority in the catalog or selecting the Edit Option. The Priority is displayed in Edit Mode.

The following attributes are available:

• Priority

  The name of the Priority

• Priority Sequence

  The position of the Priority within the numerical sequence. This is to allow Tickets to be sorted or grouped according to Priority. The Priorities are numbered in sequence.

• Comment

  The Comment field allows for a more detailed explanation of the Priority.