Valuemation Side

1. Valuemation must be able to read from the Chat database. It uses direct read-only access to Chat database to display chat messages on ticket view.

   To do: Edit 'dbconfig.properties' to define database connection for the Chat session.

   Example:

   ### Chat Session

   CHAT_HOST=nb97

   CHAT_PORT=1521

   CHAT_DBASE=orcl

   CHAT_QUALIFIER=CHAT

2. V4UEXECUTOR user is used by the Chat server to call Valuemation workflow web service.

   To do: Activate user V4UEXECUTOR

   Example:

   UPDATE AMT_S3USER SET ACTIVE = 'Y', DATCHG = TO_CHAR(SYSTIMESTAMP, 'YYYY-MM-DD-HH24.MI.SS.FF6'), userchg = 'CHAT_SETUP' WHERE USERID = 'V4UEXECUTOR'; commit;

3. Valuemation must know the URL from which the content of the Chat InfoObject will be obtained. The URL is defined in a Valuemation mainparameter.

   To do: Add a mainparameter containing the Chat server URL

   In the 'Mainparameters' catalog, define the following mainparameter:

   Path = V4U

   Parameter = v4u_url

   Value = Chat server URL (e.g. http://localhost:8080/chat)