This section contains miscellaneous additional topics related to Incident Management.
In This Chapter
Autoclose Functionality
Incident Management - Status Diagram
Ticket Prioritization Guideline
Followed Tickets
Working with Activities
Customer Satisfaction
Incident - Change Association
Authorization Groups and Roles
Organizational Roles
Incident Links to Other Ticket Classes
Solution Request Parameter
Dashboard InfoObjects
ZIS Interface
Mail In/Event Management
Audit for Newly Created Objects
Ticket and Calendar
Incoming and Outgoing E-Mails
See Also
Incident Management
Incident Manager at a Glance
Real Life Use Cases
Other Use Cases
Object Types
