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Installing the Escalation Server

The installation of the Escalation Server is an option meant for the escalation functionality. On the windows platform, a service will be created. This service starts automatically at the computer startup. Additionally, an option to create a scheduled task for the Mail-In Interface is provided under Windows.

The installation of the Escalation Server is one of the options of the Installation Wizard. When launched, the wizard enables you to select what kind of installation you want to run on the 4th page.

The following options are available:

In This Chapter

Language Selection

The Welcome Page

Accepting the License Conditions

Selecting Installation/Configuration: Escalation Server

JRE and Database Driver

Server and DB Connection Parameters

Verifying Credentials

Escalation Agent

Installation Directory

Summary

Installation and Configuration

See Also

Running the Installation Wizard

Installing the Rich Client for the Administrator

Installing the Rich Client for End-User

Installing the Rich Client for Customizer

Configuration of the Deployment File for the Application Server

Creating a Database