Problem Reporting

The Problem Management Reporting aims to ensure that the other Service Management processes as well as IT Management are informed of outstanding Problems, their processing-status and existing Workarounds.

In Valuemation, reporting can be carried out with the following tools:

Help Image

The resulting Problem Management Report is a report supplying the Problem-related information to the other Service Management processes.

See also the 'Dashboard InfoObject' topic in the 'Valuemation Essentials' chapter for some random dashboard examples.

See Also

Problem Management Use Cases

Create a Problem Directly

Create a Problem from an Unsolved Incident

Create a Problem According to Incident Analysis

Create a Problem according to a Model Ticket

Assign a Problem

Accept and Edit a Problem (Analysis)

Confirm / Decline a Problem

Problem RCA

Cause + Problem solution found

Cause Found: Create + Assign Error

Accept Error Solution

Request Error Solution

Create and Assign Workaround

Workaround - Editing Process

Workaround - Approval/Rejection

Workaround - Complete

Problem and Error Control

Major Problem Review

Search Solution in KC

KB Proposal

Relate 'N' Systems or Components to an Incident/Problem