Add feedback to Service Request that end user has not accepted solution

Use case scenario: The Call acceptance editor is filled with logged user information (normally end user or customer) and description. An existing service request ticket has been solved but the end user rejects its solution.

The following actions are involved in the process:

To add the 'User not accepted' feedback:

1. Continue with opened Call acceptance.
2. Locate the service request in the Tickets reference catalog.
3. Double-click to edit it.
4. Click User not accepted.

   Now the service request can be reassigned back to the solving group by clicking Assign SR or accepted to rework it by clicking Accept SR.