Keyword & Keyword Class

It is possible to define a list of special Keywords which can be used for extra Ticket classification. These keywords are usually grouped in an appropriate class.

An eample of a Keyword use:

In the Ticket Activity editor, select 'Reference 1 Type' = Keyword, and 'Reference 1' = %ser%.

• The "ser%" search function will be applied to list all Keywords starting with the "ser" letters.

• Select the required Keyword from the Keyword catalog.

Keywords usually have superordinated Keyword Classes. Both Keyword Class and its keyword may be used for a detailed Ticket classification when creating a new Ticket.