Validation for User/Person and Person/Support Group Assignment

To work with tickets, the Valuemation user needs to have:

• The person-Valuemation user assignment.

  This is done in the User Manager.

• The default Support Group assignment to the selected person.

  This is required for working with Tickets and Releases. Note that the assignment is done once only - once set, it applies automatically to all the other managers.

To assign a (default) support group to a person:

1. Open the 'Persons' catalog.
2. Select the desired person and double-click to open him in the edit view.
3. In the editor, go to the 'Support Groups' reference view.
4. Click the 'Search&Assign' plus icon and select a support group from the list of available support groups.
5. Click 'Select'.

   The support group will be assigned to the person.

   Note: You can select and assign more support groups to the person but only one can be the default support group.

   To make a support group default:

   1. In the 'Support Groups' reference view of the 'Person' editor, double-click a support group to open it in the editor.
   2. Select the 'Default Supportgroup' check box.
   3. Click 'OK' to apply changes and close the editor.

If the assignment of a person or the default assignment of a person to a support group are missing, a clear error message is issued when you attempt to work with a Ticket or Release.

The 'Change my Default Supportgroup' action

You can change the default Support Group using the 'Change my Default Supportgroup' action. This action is available only in the 'Change Support' business view by default but it may be added to the sidebar of any other business view in the usual way.

To change the default Support Group:

1. Double-click the 'Change my Default Supportgroup' action in the sidebar.

   The 'Person-Support Group' browser opens. Here you can see all of the assigned Support Groups for the logged-on user including the current default Support Group.

2. Double-click a Support Group (other than the current default Support Group).

   A confirmation message is shown and the selected Support Group becomes a new default Support Group.