Customize valueset CTI.PluginNames

The valueset “CTI.PluginNames” is used:

a) to name a collection of parameters used to connect to CTI server to monitor a phone of an user (see Action Setup CTI User Settings);

b) to distinguish locations by name (location in which CTI server, is located), which are differing in: InternationalCode, AreaCode, DialCode, or OutsideLineAccess. See also Action Setup CTI Administrator Settings and the "Values reported by Valuemation CTI to the workflow" picture in this chapter.

E.g. there will be plugin names:

• CiscoKarlsruhe, Karlsruhe has AreaCode = 0721
• CiscoSttutgart, Stuttgart has AreaCode = 0711

If b) does not have to be used, i.e. when all CTI servers of the same type are in the same location, then name a plugin simply as a connection type, e.g. “Cisco”.

Plugin name is reported in the log file when an event, comming from CTI server, is recognized, e.g.

Cisco:

09/25 11:00:39.525 20 CiscoKarlsruhe META_CALL_STARTING

09/25 11:00:39.525 21 CiscoKarlsruhe CallActiveEvent (CAUSE_NEW_CALL, ACTIVE)

09/25 11:00:39.525 22 CiscoKarlsruhe ConnCreatedEvent (CAUSE_NORMAL, ACTIVE)

Avaya Aura:

06/09 17:33:10.553 1 addPlugin(Avaya, AVAYA#A50AES#CSTA#A50AES01;login=usuag;passwd=usuag;servers=A50AES01:450, de.usu.s3.cti.yaplugin.avaya.AvayaPlugin, 1527)

06/09 17:33:10.663 2 Avaya setMonitoredAddresses(1527)

06/09 17:33:10.663 3 Avaya Decoder: de.usu.s3.cti.yaplugin.JTapiDecoder

06/09 17:33:10.663 4 Avaya Version: 5.2.0.454

06/09 17:33:10.709 5 Avaya Peer: com.avaya.jtapi.tsapi.TsapiPeer

06/09 17:33:10.709 6 Avaya Opening: AVAYA#A50AES#CSTA#A50AES01;login=usuag;passwd=usuag;servers=A50AES01:450

log4j:WARN No appenders could be found for logger (com.avaya.jtapi.tsapi.impl.core.TSProviderImpl).

log4j:WARN Please initialize the log4j system properly.

06/09 17:33:11.272 7 Avaya Provider: AVAYA#A50AES#CSTA#A50AES01;login=usuag;passwd=usuag;servers=A50AES01:450

06/09 17:33:11.272 8 Avaya Wait for Provider to be in service

06/09 17:33:11.303 9 Avaya Provider is in service

06/09 17:33:11.303 10 Avaya InitMonitoredAddresses

06/09 17:33:11.303 11 Avaya Get Address for 1527

06/09 17:33:11.350 12 Avaya Address: 1527

06/09 17:33:11.756 13 Avaya Observer added to the address 1527

06/09 17:33:11.756 14 Avaya Trace terminals

06/09 17:33:11.756 15 Avaya Terminal[0] 1527 is assigned to addresses 1527

06/09 17:33:11.756 16 Plugin Avaya was created and connected.

06/09 17:33:11.756 17 OK

06/09 17:33:51.752 18 Avaya

06/09 17:33:51.752 19 Avaya META_CALL_STARTING

06/09 17:33:51.752 20 Avaya CallActiveEvent (CAUSE_SNAPSHOT, ACTIVE) / com.avaya.jtapi.tsapi.impl.events.call.TsapiCallActiveEvent

CTI plugin name is used to as a prefix in the parameter name defining InternationalCode, AreaCode, DialCode, OutsideLineAccess specific for location of CTI server

When a user phone is monitored on CTI server using plugin named „CiscoA“ then it is assumed that „AreaCode“ is „0711“. If „CiscoA.AreaCode“ is not defined then a value of parameter „AreaCode“,e.g. „07141“, is used.